24/7 Support /
On Call, All the Time /
While a lot of companies outsource their support, we keep our expertise in-house. From our Network Operation Center, our engineers can assist with any situation that should arise. They usually know you by name and are familiar with your specific data needs. Issues that require several phone calls and lots of red tape at a global provider, they can often resolve on the spot.
Whether you need advice from senior management or help rebooting, we are just a phone call away.
As an NYI customer, you have access to:
The NYI Helpdesk /
By submitting a ticket via our in-house helpdesk, your request will never get lost or overlooked. This online ticket system allows us to maintain a database of issues, concerns, and circumstances – enabling us to prioritize and attend to your query.
It also provides you with a means of finding case information, such as reboot sequence, login authorization, IP’s in question and time of incident. This historical perspective of helps us rectify possible chronic issues and serves as a reminder for billing or service credit.
If for any reason the helpdesk is unresponsive, call us immediately at (212) 269-1999.