Support /
NYI is your technology partner that is on the job 24x7x365
Service /
NYI engineers are the people behind the "NYI Difference." Whereas other companies have outsourced their support, all of NYI's support is first-party -- and first-person. As an NYI customer, you get to know our support people. They are your experts on-call, advising you on critical matters in addition to executing on-site tasks like rebooting servers and receiving equipment.
NYI focuses on your infrastructure so you can focus on your business. From our Network Operation Center (NOC), our engineers can assist with any situation. In the same way that we hand-craft solutions that perfectly fit the needs of your business, our engineers display the same agility and flexibility in resolving whatever issues may arise.
What might take several phone calls and levels of bureaucracy at another provider is most often resolved on the spot by an NYI engineer. We know how important your business is--We have been helping companies grow and achieve their goals since 1996.
The NYI Helpdesk /
For any and all issues relating to services that New York Internet provides, we suggest that you generate a ticket via our home-grown helpdesk. NYI's online trouble ticket system allows us to maintain a database of issues, concerns, and circumstances regarding all aspects of our company and service, thereby allowing us to internally monitor our ability to serve you in the highest manner possible.
Additionally, all parties involved can search for case information that may include vital information such as reboot sequence, authorization to log in, IP's in question and time of trouble. A historical perspective of your service aids in rectifying possible chronic issues and aiding in the billing or credit of services. Overall, the helpdesk adds a vital edge in NYI's offering of a level of support simply not found when compared to many of our competitors.
If, for any reason, you cannot contact the helpdesk, please call us immediately at (212) 269-1999.
