Does NYI provide Control Panel?
Can I host an adult entertainment site on NYI's network?
What
is the length of NYI's hosting contract? Are there pre-payment
options?
Can I upgrade the package during the contract period?
If there is
a problem with my site, hosted at NYI, what should I do?
What
is NYI's policy for spam?
What kind of support is available?
How does the 30-day Money Back Guarantee work?
Does NYI provide statistics?
What kind of network does NYI's Data Centers have?
How do I transfer
the domain name currently hosted by another company to your
servers?
How fast can NYI host my site after I sign up?
What are the terms and conditions?
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DOES NYI PROVIDE CONTROL PANEL?
All UNIX hosting accounts include NYI custom-built Control
Panel. This administration tool with various functions
will allow you to manage your hosting account by executing
various tasks. For example, adding, removing or modifying
your domain's pop3 users, passwords, aliases, autoresponders,
and mailing lists. Or viewing your usages statistics and
disk usage. File Manager section of Control Panel will
allow you to browse, delete, modify and upload your files/directories
on our servers. Script Installer will help you install
or re-install various scripts on your site.
CAN I HOST AN ADULT ENTERTAINMENT SITE ON NYI'S NETWORK?
No. New York Internet doesn't allow hosting of adult content
sites on its network.
WHAT IS THE LENGTH OF NYI'S HOSTING CONTRACT? ARE THERE
PRE-PAYMENT OPTIONS?
Hosting contract lasts for 1 month and then can be renewed
again. Three-, six-, and twelve-month pre-payment options
are available too. They feature discounted pricing.
CAN I UPGRADE THE PACKAGE DURING THE CONTRACT PERIOD?
Absolutely. NYI's Hosting solutions are flexible and scalable.
Just let us know what changes need to be made through
our Upgrade
Center.
IF THERE IS A PROBLEM WITH MY SITE, HOSTED AT NYI, WHAT
SHOULD I DO?
Login to our Helpdesk at http://hd.nyi.net and describe the problem you are
experiencing. After you submit this information, it will
immediately reach NYI's staff in the form of a trouble
ticket. The issue will be taken care of as soon as possible
and you will be notified about the progress of fixing
it.
WHAT'S NYI'S POLICY FOR SPAM?
NYI holds an anti-spam policy. That means that a service
may be terminated as a result of several complaints about
spamming from your server.
WHAT KIND OF SUPPORT IS AVAILABLE?
NYI provides 24/7 network support and Level 1 support
for the clients that is operated through our online Helpdesk
system. Submit information about your problem through
the Helpdesk and get immediate
assistance on the issue.
HOW DOES 30 DAY MONEY BACK GUARANTEE WORK?
If you are not satisfied with the service within 30 days,
you can cancel the service and receive a full refund.
Please note that setup fees are non-refundable.
DOES NYI PROVIDE STATISTICS?
Yes, monthly, daily and hourly graphic site statistics
are available through the Control Panel.
WHAT KIND OF NETWORK DOES NYI'S DATA CENTER HAVE?
NYI's network is dual OC-48 based with direct links to
Uunet, Genuity, Digex, PSI, and Sprint. Read more here.
HOW DO I TRANSFER THE DOMAIN NAME CURRENTLY HOSTED BY
ANOTHER COMPANY TO YOUR SERVERS?
The domain name can be transferred to our name servers
through your Registrar (i.e. Network Solutions or Register.com)
and then pointed to your machine through our DNS that
we will supply you with.
HOW FAST CAN NYI HOST MY SITE AFTER THE SIGN UP.
Depending on the time of the sign up, NYI will set up
your account as early as the same day and up to 24 hours.
WHAT ARE THE TERMS AND CONDITIONS?
You can review our policy at http://www.nyi.net/policy.html
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